Refund policy

Returns, Exchanges & Refunds

At The Social Platter, we prepare and handle our food products with care. Due to their perishable nature and for food safety reasons, we do not accept returns or exchanges of food products for a change of mind.

An issue with your order

If your order arrives damaged, spoiled, incorrect or incomplete, please contact us as soon as possible, ideally within 1-2 hours of delivery, at WhatsApp number 058 158 0558.

Please include your order number, a description of the issue and, where possible, photographs of the products and packaging. Do not consume any food you suspect is unsafe.

We will investigate and arrange an appropriate replacement or refund for affected items, at no additional cost. Please contact us before returning any food.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at social.platter.du@gmail.com.

Please follow the storage instructions provided with your order and refrigerate chilled products promptly upon receipt.

This policy does not affect your rights under applicable UAE consumer protection law.